Application Support Specialist – IT
Prowess Recruitment Consulting Limited
Company User
Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiti...Know more
15Person(s)
Our client is an International Information Technology System Developer and they are now looking for high caliber candidates with passion and commitment to join their service team.
Responsibilities:
- Handle customer calls for enquiries and helpdesk support
- Follow up customer requests and/or technical support cases
- Provide assistance to help customers resolve problems encountered
- Escalate technical issues to application support for additional troubleshooting
- Monitor SLA metrics according to customer agreements and internal regulation
Requirements:
- Degree in Computer Science or related subjects
- Over 1 years relevant experience as customer support/ technical support
- Knowledge in Java, Java Script, MS Office, Windows would be an advantage
- Good Analytic, problem-solving, communication and interpersonal skills
- Good in spoken and written English and Chinese is a Must
- Good team management skills and leadership skills
PLEASE VISIT OUR WEBSITE AT: http://www.prowess.hk FOR MORE POSITIONS.
Whatsapp for interview at 52234521
Tel : 852 - 2838 9621
For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email or fax number.
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.