Bank - Customer Service Officer (System development/ IT support/System support)

Employer Info

NewPaages Recruitment Company Limited

Company User

Newpages is a top recruitment specialist with extensive recruitment experience and knowledge. We are proactive in providing professional recruitment service. We are able to source candidates at al...Know more

Job Info
The job posting already ended, click here to search related jobs.

Main Responsibilities: 

To review and comment the marketing materials and consolidate all feedback to business partners

To develop, implement and enhance new & existing Call Center System projects such as Cardlink, LOS, CSS, Siebel, BOSS, VRU etc

To review the Functional Specification, User Requirements & Test Plan and then to consolidate comment / feedback from internal users

Attend User Requirement meeting for requirement discussion with ITD,ODD & Vendors

Prepare UAT test cases & set up UAT environment

Conduct UAT testing to ensure the new system setting are up to user requirement standard

Assist Manager to ensure smoothly migration of system within the department

Assist front-line staff to smoothly migrate to the new replacement system

 

 Requirements:

University graduate in Information Technology, Computer Science or equivalent with minimum 3 years working experience preferably in retail banking / consumer products, or lower academic qualifications with substantial years of relevant experience. 

Good knowledge of functional test automation, test management tools and practices

Logical thinker, result-oriented and with project handling, problem solving and analytical skills

Good interpersonal and communication skills with ability to deal with different parties

A wide knowledge of IT hardware, software, operations and networks

Good command of spoken and written English and Chinese

Please send your detailed resume with PRESENT SALARY(or LAST SALARY if you are not working currently) and EXPECTED SALARIES in MS Word format to hr@newpages.hk (State clear which position you are interested in)

Beware of Employment Traps

Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.

Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.

Click here to know more about employment traps

Related Information