航空會員服務主任 / Airline Customer Service Officer / (Fresh graduate welcome) HKD15 - 22k

Job Responsibilities:

• Provide outstanding customer service to program members in order to meet customer's needs
• 了解顧客要求, 並提供優質會員服務
• Provide fare quotations, reserving flights and answering general enquiries
• 處理有關機票的行程和預訂,包括航班預約和改位等查詢
• Identify Member's needs and provide appropriate solutions
• 負責接聽會員專線, 解答相關問題和提供解決方案
• Handle complaints and enquiries
• 解答顧客的查詢和投訴

Job Requirements

• Good Command of both written and spoken English and Mandarin
• 操良好普通話和英語
• Good communication and listening skills
• 良好的溝通和聆聽能力
• Problem solving
• 善於解答疑難
• Knowledge of airline industry, product and services is an advantages
• 地勤, 商場客戶服務, 酒店等, 具有客戶服務主任經驗優先
• Extra incentive for good command of spoken Japanese or Korean
• 能操流利日語和韓語有額外津貼
• Candidates with more experience will be considered as a Team Lead
• 具有更多經驗的候選人將被視為團隊主管
• Fresh Graduates will also be considered
• 歡迎畢業生

Package

• Salary Range $15000-$20000
• 月薪$15000 - $20000
• 45 Working hours a week (On Shift)
• 一星期工作45小時 (需輪班)
• 14 days paid Annual Leave
• 14天年假
• 5 days paid Sick Leave
• 5天有薪病假
• Monthly Performance Incentive
• 獎金
• Non-Contributory Provident Fund
• 非供款公積金
• Medical Coverage
• 醫療保險
• Comprehensive training system and excellent career development
• 全面的職員培訓

Work Location

• Tsuen Wan
• 荃灣