Customer Services Specialist

Employer Info

Nestle Hong Kong Limited

Company User

雀巢,是世界領先提供營養、健康、幸福生活的公司。我們始終恪守“優質食品,美好生活”的承諾,為消費者提供一系列優質的食品與飲料選擇,從早到晚為他們生命的每個階段創造美好的生活。我們在超過150個國家僱用了約339,000名僱員,在世界上幾乎每一個國家都擁有業務。 雀巢深信員工是我們成功的核心。我們現正尋找有志於食品及飲品製造及銷售業發展的優秀人才申請下列職位空缺。  Know more

Job Info
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Job Description

Registration of new B2C customers

Order processing

Execution of programsStudy account details to understand customer profile, perform call according to each program’s specific objectives

Handling machine questions/issues

Answering information requests or complaints

Handling customer enquiries

Ensure database integrity

Skills & Requirements

Form 7/ DSE or above

3 years’ experience gained in call center environment, preferably from premium service industry

Good command of written and spoken English and Chinese (both Mandarin and Cantonese)

Expertise in verbal communication for customer

Customer-centric and willing to go extra miles in driving total customer satisfaction

Proactive in servicing with good telephone manner

Problem identification and solving

Willing to learn and possess a self-motivated attitude, with good communication and interpersonal skills

Strong interest in our products and in coffee in particular

Proficient in MS Words, PowerPoint, Excel and Chinese word processing

Willingness to work in a shift planning environment 

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