Customer Services Specialist
Nestle Hong Kong Limited
Company User
雀巢，是世界領先提供營養、健康、幸福生活的公司。我們始終恪守“優質食品，美好生活”的承諾，為消費者提供一系列優質的食品與飲料選擇，從早到晚為他們生命的每個階段創造美好的生活。我們在超過150個國家僱用了約339,000名僱員，在世界上幾乎每一個國家都擁有業務。 雀巢深信員工是我們成功的核心。我們現正尋找有志於食品及飲品製造及銷售業發展的優秀人才申請下列職位空缺。 Know more
Job Description
Registration of new B2C customers
Order processing
Execution of programsStudy account details to understand customer profile, perform call according to each program’s specific objectives
Handling machine questions/issues
Answering information requests or complaints
Handling customer enquiries
Ensure database integrity
Skills & Requirements
Form 7/ DSE or above
3 years’ experience gained in call center environment, preferably from premium service industry
Good command of written and spoken English and Chinese (both Mandarin and Cantonese)
Expertise in verbal communication for customer
Customer-centric and willing to go extra miles in driving total customer satisfaction
Proactive in servicing with good telephone manner
Problem identification and solving
Willing to learn and possess a self-motivated attitude, with good communication and interpersonal skills
Strong interest in our products and in coffee in particular
Proficient in MS Words, PowerPoint, Excel and Chinese word processing
Willingness to work in a shift planning environment
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
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