Client Service Executive (5 days/Shift Duty/Good Career Prospect)
Employer Info
Epro Telecom Services Limited
Company User
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more
Job Info
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Key Highlight:
- Virtual Banking CS Team - various digital cs support
- Experience in Customer Services / Banking related is highly preferred
- Paid professional training and Good career prospect
Job Responsibilities:
- Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
- To handle customer complaints and dispute cases with care and professionalism
- To maintain and develop good relationships with customers;
- To follow the procedures and workflows with internal guidelines and regulatory requirement properly;
- To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
- To assist on ad hoc assignment.
Job Requirements:
- HKCEE/DSE or above, with 1-2 years’ experience, preferably in banking industry
- Fluent and strong proficiency in written English and Chinese
- Excellent business communication and writing skills
- Online customer servicing experience is an advantage
- Good analytical and problem-solving skills, and ability to handle complex enquiries independently
- Knowledge of customer service principles and results-oriented towards customer service delivery
- Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage. Detailed-minded, proactive and able to work under pressure
- Show flexibility and willingness to work shifts/rosters (odd hour schedule)
- Fresh graduate with Degree/Asso Degree Holder will also be considered
- Immediate available is highly preferred
About Work:
- 5 days work week, Mon-Sun
- Working Location: Kwun Tong/ Mong Kok
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