Customer Service Officer (Virtual banking/5 days work week/7x24)

Job Description

· To handle enquiries through hotline, email, web chat and all online channels, provide service and one-stop resolution to meet customer’s need; 

· To handle customer complaints and dispute cases with care and professionalism 

· To maintain and develop good relationships with customers; 

· To follow the procedures and workflows with internal guidelines and regulatory requirement properly; 

· To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties; 

· To assist on ad hoc assignment. 

Job Requirements:

· F. 5 graduate or above 

· 1-2 years’ experience, preferably in banking industry 

· Fluent and strong proficiency in written English and Chinese 

· Excellent business communication and writing skills 

· Online customer servicing experience is an advantage 

· Good analytical and problem-solving skills, and ability to handle complex enquiries independently 

· Knowledge of customer service principles and results-oriented towards customer service delivery 

· Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage. Detailed-minded, proactive and able to work under pressure 

· Show flexibility and willingness to work shifts/rosters (odd hour schedule)