Store Manager/ Assistant Store Manager

Bakebe is Hong Kong’s first and only co-baking studio that teaches you how to bake with an app. We use modern app technology to revolutionize everyone’s baking experience. Bakebe is a space that allows people to enjoy and experience the magical transformation of raw ingredients into delicious pastries with as little stress as possible, by combining the expertise of professional baking experts with the Bakebe App, we aim to create a learning system that will allow everyone to experience the joy of baking. Bakebe currently has 1 location in Hong Kong, and 2 locations within South East Asia. We are currently looking for an experienced store operations manager to assist in the launch of our new store in Hong Kong. You will be responsible for creating and maintaining operations, managing the teams and stores across the region, and executing on our roadmap for our upcoming store opening. 

Responsibilities

 

● Responsible for all day to day operational tasks, coordinating daily store management operations.

● Delivering superior customer service and maximizing customer satisfaction

● Responding efficiently and accurately to customer complaints

● Organize and supervise shifts

● Appraise staff performance and provide feedback to improve productivity

● Estimate future needs for goods, kitchen utensils and cleaning products

● Ensure compliance with sanitation and safety regulations

● Manage the store’s image and suggest ways to improve

● Control operational costs and identify measures to cut waste

● Create detailed reports on weekly, monthly and annual revenues and expenses

● Train new and current employees on proper customer service practices

● Implement policies and protocols that will maintain future store operations

● Recommend ways to reach a broader audience with marketing department (e.g. discounts and social media ads)

● Promote and upsell instore through word-of-mouth and company events

 

Requirements

 

● Proven work experience as a Restaurant Manager, Hospitality Manager or similar role

● Proven customer service experience as a manager

● Extensive baking knowledge, with ability to remember and recall ingredients and recipes to inform customers and staff

● Familiarity with restaurant management software, like Lightspeed, booking systems like Acuity

● Strong leadership, motivational and people skills

● Acute financial management skills

 

Qualifications

● Culinary, Baking, hospitality background is a plus

● Fluent in Cantonese, conversational English and exceptional communication skills

● Industry Experience in Hospitality, F&B, Travel, Retail

● High energy, highly motivated, positive attitude, service oriented, flexible/adaptable, with a high degree of integrity

● Organised and detail oriented

● Able to travel if needed

● Experienced with training, managing teams, store operations