Call Centre Officer (Govt. Dept./5 days work week/Shift Duty)
Employer Info
Epro Telecom Services Limited
Company User
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more
Job Info
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Key Highlight:
- 5 days call centre work in a government department
- Comfortable and friendly working environment
- Paid professional training and Good career prospect
Job Responsibilities:
- To answer enquiries and complaints from client departments and the general public in the service centre of the Government Department;
- To refer service requests to relevant units for follow-up action;
- To maintain surveillance and handle information of remote imaging and monitoring system;
- To keep the contact lists up-to-date; and
- To carry out other duties as directed.
Job Requirements:
- Completion of Form 5, or equivalent; Chinese and English must be passed in the public exam;
- With 1-2 years of working experience in customer service / hotline centre;
- Experience in 1823 hotline is an advantage
- Good telephone manner, customer service and communication skills;
- Fluent in both spoken and written in Chinese and English;
- Be able to use general computer software, including Microsoft Office Applications;
- Word Processing: Chinese (速成/倉頡) with 20/wpm, English with 20/wpm is required;
- Shift duty is required;
- Immediate available is highly preferable.
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