Retail Operations Manager

Job Description:

• Manage and supervise the retail operations of multiple stores to achieve long-term strategic and sales strategy;
• Explore and identify new business / collaboration opportunities with marketing team;
• Coach & motivate the retail sales team and frontline staff to achieve sales target;
• Lead and communicate effectively with the sales team, responsible for team building, coaching, training and staff development;
• Responsible for store KPI, operations budgets, provide regular forecasts, control spending, staff commission scheme and staff cost;
• Develop seasonal / annual merchandise plans; forecast inventory needs in accordance with sales trends;
• Coordinate with internal teams for new season launch arrangement in retail stores;
• Hold sales meeting, report sales results and activities on timely basis;
• Review and implement standard operational procedures to maintain operational efficiency and effectiveness;
• Review and analyze store sales numbers, cost of inventory, operational expenses and inventory loss;
• Liaise and coordinate with external agencies, vendors for a smooth retail operation
• Manage the installation of new store and renovations in close cooperation with internal team
• Perform other duties as assigned

Requirements:

• Degree holder in any subject Business related subject preferred
• Implementing retail operations strategies and business plans with proven ability to deliver sales targets
• Excellent analytical and problem-solving skills with a strong numerical sense, attention to detail with a hands-on approach
• Ability to work under pressure and demanding work schedules
• Strong ability of strategic decision-making ability, overall planning
• Excellent leadership, communication and interpersonal skills
• Strong organizational skills and the ability to multi-task in a fast-paced environment
• Customer-focused, high sense of ownership
• Energetic, passionate and committed
• Proficient in MS Word, Excel, PowerPoint 
• Good command of written and spoken English, Mandarin and Cantonese
• Immediate availability preferred