Client Support Assistant

Job Description 
Responsibilities:  

• To handle customer inquiries and service request through emails live chat, and phone calls
• Resolve product or service problems by clarifying the customer's complaint 
• Selecting and explaining the best solution to solve the problem 
• Keep records of customer interactions, process customer accounts, transfer to relevant departments 
• Handle client’s data entry
• Handle any ad-hoc assignments as required 

Requirements: 

• Diploma or above holder
• 1 year of relevant customer service experience  
• Excellent communication and interpersonal skills 
• Strong phone contact handling skills and active listening
• Fluency in English and /or other languages
• Must be available to work rotating night / overnight shift
• Fresh graduated is welcome 

We Offer: 5 Days Work (Monday-Friday) | Bank Holiday | Medical Insurance | Competitive Salary Package & Bonus | Multicultural Working Environment | Excellent Career Path 

If you are interested in this challenging role, we look forward to discussing this opportunity with you further. 

Interested parties, please submit your application with your expected salary to yumi.lo@multibankfx.com