Customer Service Representative, Call Centre (Part-time) 客戶服務代表,呼叫中心(兼職)

Job Info
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Job Responsibilities 工作職責:

• Handle incoming customer enquiries and complaints related to client products and

services 處理與客戶產品和服務相關的客戶查詢和投訴

• Make outbound calls to customers to update Event / Products information

向客戶撥打外線電話以更新活動/產品信息

• Ensure all procedures taken and tasks performed are adhered to Company Policy,

corresponding guidelines and service level standard, as well as regulatory and audit

requirements

確保所採取的所有程序和執行的任務均符合公司政策、相應的指導方針和服務平標準,

以及監管和審計要求

• Collect feedback from customers and properly record upon procedure

收集客戶反饋並妥善記錄程序

Requirements 要求:

• 1 year of working experience, preferably in customer service or call centre 1

年工作經驗,最好在客戶服務或呼叫中心工作

• Familiar with various MS Office applications including Word, Excel and Chinese

Word Processing 熟悉各種MS Office 應用程序, 包括 Word、Excel 和中文 文字 處理

求職者有意請聯絡李小姐洽66086993 或電郵nikkili@hksei.com

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