Customer Services & Technical Support Officer 客戶服務及技術支援專員

工作内容:

• 負責與客人以電話或電郵溝通了解支援需要
• 疑難排解並為客人提供技術支援服務
• 更新服務登記及進度

工作要求:

• 中五或以上
• 熟悉電腦和互聯網服務的基本知識
• 性格開朗，電話溝通良好，成熟獨立
• 精通MS Office和中文文字處理
• 7X24 輪班工作（提供每月津貼）
• 每週工作 5 天
• 歡迎應届畢業生

人才福利:

• 有薪年假13天另加3日特別假 (生日假、家庭關顧假及入職週年紀念假)
• 有薪婚假、產假及侍產假
• 免費寬頻及人才優惠
• 年終酌情性花紅
• 完善醫療及人壽保險
• 專業在職培訓
• 良好晉升機會

What efforts you need to make for this role?

• Responsible for answering customers’ inquiries over the phone or email
• Troubleshoot for fault case and provide technical support to customer
• Data entry and updates for service registration
• Prepare reports for management’s review

Let’s check if you are/have...

• Form 5 or above
• Basic knowledge on computer system and internet service is a big advantage
• Pleasant with good telephone manner, mature and independent
• Proficient in MS Office applications and Chinese word processing
• Shift duty (with monthly allowance provided)
• Work 5 days a week
• Immediate available is highly preferred
• Fresh Graduate will also be considered

What you get in return…

Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold LIFE-Work Priority. Examples of our flexible initiatives:

• Half Day Off Friday once a month (compensation leave for Talents who work on shift)
• Half Day Off on Festival Eve (compensation leave for Talents who work on shift)
• Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc. (17days)
• Comprehensive medical and life insurance coverage
• Upgraded maternity leave and paternity leave
• Discounted Talent plan offers including broadband and mobile plans and other promoted products
• Year-end discretionary bonus