Customer Service Executive - Technical Support
Employer Info
Job Info
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About the role
- Provide the highest Level of Personalized Customer services and communications
- Provide technical and network problem resolution to customers by performing a question diagnosis while guiding customers through step-by-step solutions
- Provide expeditious, timely and courteous handling of all customer questions and requests
About You
- Diploma/Higher Diploma holder in computer studies or related disciplines
- Minimum 2 years’ experience in technical support
- Able to understand new complex technical issues, and to apply technical solutions as well as to troubleshoot problems of internet application
- 5-day work and shift duty is required on Saturday / Sunday / Public Holiday
- Proficiency in both spoken and written English and Chinese
- Fresh graduate will be also considered
- Candidate with more experience will be considered as Senior Customer Service Executive - Technical Support
What you get in return…
Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold LIFE-work Priority. Examples of our flexible initiatives:
- Flexible and shortened working hours
- Hybrid Working Mode
- Half Day Off Friday once a month
- Half Day Off on Festival Eve
- Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.
- Comprehensive medical and life insurance coverage
- Upgraded maternity leave and paternity leave
- Discounted Talent plan offers including broadband and mobile plans and other promoted products
- Education allowance and Examination leave
- Year-end discretionary bonus
Beware of Employment Traps
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.