Guest Services Agent
Employer Info
HKSJ Holdings Limited
Company User
About Two MacDonnell Road Conveniently set in a vibrant residential neighbourhood within the city’s prestigious Mid-levels, Central, accommodation at this restful oasis boasts green tropical views ...Know more
Job Info
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Responsibilities:
- To process all check-in and check-out procedures in an effective and efficient way
- To provide quality service and handle guests’ enquiries & complaints
- To achieve the high level of guest’s satisfaction with courteous and friendly manner
- To ensure the cross-departmental communication in order to handle both guest and operational issues effectively
- To handle other daily departmental operation issues
Requirement:
- Diploma or above in Hospitality Management or related disciplines
- Minimum 1 years' relevant experience in Hotel Industry
- Service-oriented with sound knowledge in Front Office Operation
- Self-motivated, independent, strong interpersonal and communications skills
- Good command of both written and spoken Cantonese, English and Mandarin
- Required to work the overnight shift
*Candidates with more experience will be considered as Senior Guest Services Agent.
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