Quality Assurance Officer

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HKT

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關於香港電訊專業客服 香港電訊專業客服是香港首屈一指的電訊服務供應商香港電訊的營運附屬機構之一,而香港電訊的大部分股權由電訊盈科有限公司持有。 香港電訊專業客服為客戶提供世界級的環球客戶聯絡中心及客服管理外判服務,範圍包括話音及非話音客戶服務、技術支援、銷售、挽留客戶及其他業務流程。香港電訊專業客服經營一個多渠道的環球客戶聯絡中心網絡,所支援的語言覆蓋全球超過一半的人口。香港電訊專業客服屢獲...Know more

25000Person(s)

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Responsibilities: 

•Monitor customer contacts including phone calls to ensure quality meeting the agreed
quality standard 
• Review progress of new recruits and sub-standard performers 
• Identify common issues and make recommendations to management for continuous
improvement of the service we deliver to our customers 
• Produce analysis reports and statistical modeling for the Center Management Team 
• Conduct regular calibration session with the operation team to ensure consistency and
fairness of the quality assessment 
•Recommend QA guidelines for new projects and services 
• Perform ad hoc tasks as required 

Requirements:  

• Form 5 Graduate or above with a minimum of 1 to 2 years’ relevant experience in quality
assurance or office administrative or quality assurance
• Solid administrative experience and QA will be an advantage 
• Good analytical, interpersonal & independent skills, able to perform under pressure cross
projects and parties.
• Proficiency in MS Office applications (Strong Excel skill)
• Sensitive to figures and accuracy
• Proficiency in spoken and written English and Chinese is a prerequisite 

申請方法:
⓵ 親臨招聘日現場:
📍 將軍澳新都城中心 二期一樓天幕廣場
•2023年2月14-15日 (星期二至三) 上午11:30–下午6:00
📍 西港島區就業中心 (香港薄扶林道2號A西區裁判署3樓)
•2023年2月21日 (星期二) 下午2:00–下午4:30
⓶ 網上申請 (** 有興趣申請但未能出席招聘日者):
•按 ’Apply Now’
•將個人履歷傳送至: WhatsApp 90201638 (https://wa.me/85290201638 )

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