Customer Service Representative
E.C. Fix Technology Limited
Company User
E.C.Fix Technology Limited One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipm...Know more
Responsibilities:
- Handle customer complaints, troubleshoot technical issues, and resolve problems effectively and efficiently.
- Provide product information, technical support, and assistance to customers in a professional and courteous manner.
- Document customer interactions and transactions accurately in the system.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Identify and report common customer issues or trends to improve overall customer satisfaction.
Requirements:
- Excellent verbal and written communication skills in Cantonese, Mandarin and English
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Solid technical aptitude and willingness to learn about mobile products and services.
- Previous customer service experience is preferred but not required.
- Flexibility to work during the following hours: 11:00-20:00 (8 hrs and 1 hr lunch), shift rostor, six days holiday per month.
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
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