IT Helpdesk Supervisor

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GRAND POWER CONSULTING CO.

公司用戶

Grand Power holds the vision in enhancing living standards through computer technology. We believe human capital is the key in informational technology. We have worked with our partnering companies...了解更多

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Responsibilities: 

Ÿ Handle incoming service requests, incidents and problems via phone, in person, remote control or email 

Ÿ Provide first level support and remote troubleshooting for end users 

Ÿ To be a team leader for helpdesk service delivery 

Ÿ Record calls into the call logging system 

Ÿ Manage IT asset inventory 

Ÿ Follow up the calls’ status and coordinate with deskside engineers to solve the case 

Ÿ Perform ad hoc IT support duties as assigned     

Requirements: 

Ÿ Higher Diploma or above in Computer Science or equivalent 

Ÿ 3 years of IT helpdesk experience (with at least 1-year team leader / supervisor experience is highly preferred) 

Ÿ Good customer service and problem-solving skills 

Ÿ Mature, reliable and can work independently 

Ÿ Good command of spoken & written English and Chinese. Mandarin is an advantage 

Ÿ Immediately available is preferred 

Ÿ Shift duty may be required    

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