IT Helpdesk Supervisor
GRAND POWER CONSULTING CO.
公司用戶
Grand Power holds the vision in enhancing living standards through computer technology. We believe human capital is the key in informational technology. We have worked with our partnering companies...了解更多
Responsibilities:
Handle incoming service requests, incidents and problems via phone, in person, remote control or email
Provide first level support and remote troubleshooting for end users
To be a team leader for helpdesk service delivery
Record calls into the call logging system
Manage IT asset inventory
Follow up the calls’ status and coordinate with deskside engineers to solve the case
Perform ad hoc IT support duties as assigned
Requirements:
Higher Diploma or above in Computer Science or equivalent
3 years of IT helpdesk experience (with at least 1-year team leader / supervisor experience is highly preferred)
Good customer service and problem-solving skills
Mature, reliable and can work independently
Good command of spoken & written English and Chinese. Mandarin is an advantage
Immediately available is preferred
Shift duty may be required
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。