Customer Service Officer

僱主資料

RecruitFirst Limited

公司用戶

RecruitFirst is a regional recruitment consultancy that is headquartered in Singapore and specialises in the provision of temporary, contract and permanent placement solutions. We help people find ...了解更多

招聘資料

Customer Services Officer (Phone Banking – Credit card / General Banking)

Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers

Main Responsibilities: 

• Provide quality customer service by handling enquiries, aftersales support to credit card products

• Follow up customer’s complaints, enquiries via different channels e.g. over phones, Internet, mail in and fax in.

• Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

• Assist on clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

• Secondary education 

• with 3 year’s customer service, call center experience.

• Good telephone manner, communication and interpersonal skill 

• Good command in written and spoken Cantonese and English

提防求職陷阱

申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。

不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。

按此了解更多提防求職陷阱的資訊。

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