Customer Service Officer
RecruitFirst Limited
公司用戶
RecruitFirst is a regional recruitment consultancy that is headquartered in Singapore and specialises in the provision of temporary, contract and permanent placement solutions. We help people find ...了解更多
Customer Services Officer (Phone Banking – Credit card / General Banking)
Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers
Main Responsibilities:
• Provide quality customer service by handling enquiries, aftersales support to credit card products
• Follow up customer’s complaints, enquiries via different channels e.g. over phones, Internet, mail in and fax in.
• Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
• Assist on clerical duties.
To meet the challenge, you should have the following qualifications and attributes:
• Secondary education
• with 3 year’s customer service, call center experience.
• Good telephone manner, communication and interpersonal skill
• Good command in written and spoken Cantonese and English
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。