Customer Service Officer (5 days work week)
僱主資料
Epro Telecom Services Limited
公司用戶
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...了解更多
招聘資料
Key Highlight:
- New develop's Virtual Banking CS Team (Inbound)
- Experience in Call Center / Banking related is highly preferred
- Good Career Prospect
Job Responsibilities:
- Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
- Provide technical support to customers on the function of the mobile banking app.
- Adhere to the bank’s procedures, policy and regulations
- Handle product or service complaint by determining the cause of the issue; selecting and articulating the best solution
- Document necessary case information and offer customized solutions that benefit the customers
- Liaise with internal departments and provide feedback to customers.
- Provide support in administrative work
Job Requirements:
- Form 5 or above education level
- 2 years of Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Previous working experience in banking customer service center will be an advantage
- Good understanding of general retail and SME banking products and service as well as having sound knowledge in using Mobile Banking system and bank’s operating system.
- Good command of PC applications including MS Excel, Word and Power Point and Chinese word processing
- Good command of spoken and written English and Chinese (Cantonese and Mandarin)
- Candidates with more experiences will be considered as Senior Customer Service Officer
- Shift duty is required
- Immediate available is highly preferred
About Work:
- 5 days work week, Mon-Sun (8am-5pm or 3pm-11pm )
- Working Location: Prince Edward
- 1 year renewal contract
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。