運輸及物流業客戶服務熱線 (無需經驗/ 九龍灣)
RecruitFirst
公司用戶
RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from supp...了解更多
工作職責 Responsibilities:
· 於24小時熱線中心中提供電話客戶服務 Responsible for providing quality customer services to both local and overseas clients through 24-hours hotline.
· 有需要為客戶追蹤貨物運送情況, 處理投訴及一切有關查詢 Also required to handle shipment tracing and customer complaints, as well as resolving customer enquiries and problems.
入職要求 Requirements:
· 中學學歷以上, 中英文科取得及格 Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
· 多於一年客戶服務經驗, 運輸行業者優先 More than 1 year customer service experience, preferably in logistic industry
· 良好中英文書寫及溝通能力, 能操流利普通話者優先Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
· 具基礎使用電腦工作經驗Good PC knowledge and typing skill with 40 wpm
· 善於處理人際關係, 與人溝通, 能獨立解決問題及處理來電查詢Effective interpersonal, communications, problem solving and telephone handling skills
· 以客為本, 誠懇主動, 能於高效率工作Customer oriented, flexible, proactive and ableto work under pressure
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。