Client Success Executive

We are OSOME, the app that saves business owners their precious time and spares them all the tedious paperwork in accounting, company incorporation, and secretary services.

Your task will be to help our clients achieve that goal. And for you there is a huge difference compared to vanilla corporate secretarial/accounting firms; our software does the routine, boring tasks, so that you don’t have to. Requests, questions and documents come to you through a chat, making it so much more fun to get things done.

We are on an exponential growth path and is looking for passionate, client-centric individuals to join us. We are the future of corporate services, and you can be the face of it!

JOB DESCRIPTION

RESPONSIBILITIES

• Establish a trusted advisor relationship with new clients to ensure adoption of Osome’s suite of services• Address clients’ concerns in an appropriate and timely manner via our platform, over the phone, and face to face meetings• Collaborate with cross functional teams to escalate any issues clients might be experiencing• Identify up-sell and cross-sell opportunities to ensure growth attainment• Uphold excellent service standards, going above and beyond to ensure clients love us, stay with us and refer their friends to us.• Help us to advance our technical lead by providing input into our software development process• Any other ad-hoc responsibilities as required

REQUIREMENTS

• Recognized Diploma or Degree in relevant fields, but extensive relevant work experiences would make up for the lack in qualifications• At least 2 years of relevant working experience in a similar role and/or industry• Self-motivated and proactive, and able to work meticulously under tight deadlines• Strong interpersonal and communication skills; independent yet be able to contribute in a team• Positive attitude and willing to continuously develop and learn• Experience in a client facing role, or experience related to corporate services, accounting or tax would be a plus• Experience in a Client Success role would be highly regarded

BENEFITS

• Join a hyper fast growing company• Experience the most exciting growth phase of a start-up first-hand – we are on an exponential growth path and providing each individual opportunity to change the way we do things• Be at the forefront of development when it comes to accounting best practices• Work closely with our tech team to help shape the face of corporate services in the future.• International environment• Competitive salary & medical benefits

To apply to OSOME, please send your CV, including potential start date and salary expectations to Cheryl.wang@osome.com