Premium Customer Services Officer (Airline) / 客戶服務大使

Responsibilities:

· Handle inquiries from a premium dedicated groupof members in a proactive, efficient and tactful manner via inbound &outbound call, email, fax/letter. 

· Analyse members’ feedback and address any issuesin an efficient manner 

· Coordinate with internal departments to ensuremembers receive the outstanding service throughout their journey 

· Coordinate with related party to handle RVSPevents which includes inviting members by call, updating attendance list andpreparing summaries 

· Explore and identify upselling/cross-sellingopportunities is a credit 

Requirements:

· At least 2 - 3 year experience in Airlinesindustry with customer service 

· Degree holder, preferably in Aviation andTourism relevant discipline 

· Fluent in English, Cantonese and Mandarin andgood writing style in English and Chinese 

· Strong communication, interpersonal &presentation skills 

· System knowledge of MS Office and travel/airlinebooking systems is a must 

Benefits:

· HKD18,000 – 20,000  

· 15 days Annual Leave 

· Attendance Bonus 

· Shift Allowance 

· Training 

Location:

· Tsuen Wan