Customer Service Officer (Virtual banking/5 days work week/7x24)
Epro Telecom Services Limited
公司用戶
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...了解更多
Job Description
· To handle enquiries through hotline, email, web chat and all online channels, provide service and one-stop resolution to meet customer’s need;
· To handle customer complaints and dispute cases with care and professionalism
· To maintain and develop good relationships with customers;
· To follow the procedures and workflows with internal guidelines and regulatory requirement properly;
· To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
· To assist on ad hoc assignment.
Job Requirements:
· F. 5 graduate or above
· 1-2 years’ experience, preferably in banking industry
· Fluent and strong proficiency in written English and Chinese
· Excellent business communication and writing skills
· Online customer servicing experience is an advantage
· Good analytical and problem-solving skills, and ability to handle complex enquiries independently
· Knowledge of customer service principles and results-oriented towards customer service delivery
· Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage. Detailed-minded, proactive and able to work under pressure
· Show flexibility and willingness to work shifts/rosters (odd hour schedule)
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。