Temp Customer Service Officer (Virtual banking/6 months contract)

Key Highlight:

• Virtual Banking CS Team
• Experience in Customer Service hotline from Telecom / Banking related is highly preferred

Job Responsibilities:

• Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
• To handle customer complaints and dispute cases with care and professionalism
• To maintain and develop good relationships with customers;
• To follow the procedures and workflows with internal guidelines and regulatory requirement properly;
• To proactively learn and grasp the latest knowledge concerned to facilitate proper discharge of daily duties;
• To assist on ad hoc assignment.

Job Requirements:

• F. 5 graduate or above
• 1-2 years’ experience, preferably in banking industry
• Excellent business communication and writing skills
• Online customer servicing experience is an advantage
• Good analytical and problem-solving skills, and ability to handle complex enquiries independently
• Knowledge of customer service principles and results-oriented towards customer service delivery
• Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage. Detailed-minded, proactive and able to work under pressure
• Show flexibility and willingness to work shifts/rosters (odd hour schedule)
• Immediate available is highly preferred

About Work:

• 5 days work week, Mon-Sun (7x24 shift duty)
• Working Location: Quarry Bay
• 6 months renewable contract