Customer Care Representative (Up to $18K)
Manpower Services (Hong Kong) Limited
公司用戶
ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, ...了解更多
Our client is a world-class racing club. We are currently looking for Customer Care Representative to join their team.
The Job
You will
· work as a Customer Care Representative to handle incoming communications via different channels, including but not limited to emails, letters or live chat to resolve customers’ feedback and enquiries effectively
· carry out investigation and work closely with relevant parties to respond customers timely
· provide accurate and efficient responses via email, letter, phone calls or live chat to help enhancing customers’ online and offline experience
· assist in UAT, testing different scenarios on digital communication platforms
· perform administrative duties including database maintenance, reports preparation and other ad hoc tasks assigned
· work independently and collaboratively to resolve customer concerns in a professional yet empathetic manner
· rotate job duties across different functions within the team to cope with operation needs
· work on shift including weekends and public holidays
About You
You should have
· tertiary education or above, fresh graduate also welcome
· at least 2 years working experience in customer service field, exposure to correspondence handling would be an advantage
· experience in administering chatbot or using the live chat platform
· passion about new technology and must be tech-savvy
· interest in interacting with people at all levels
· ability to multi-task; self-motivated, agile and flexible to adapt in fast paced environment
· excellent interpersonal, communication and problem solving skills
· ability to stay calm when customers are stressed or upset
· excellent command of both written and spoken Chinese and English, good command of Mandarin would definitely be an asset
· excellent typing skills; preferably a typing speed of minimum 50wpm with 90% accuracy in English, and a speed of minimum 20wpm with 90% accuracy in Chinese is a MUST
Type of employment: one-year contract
Application:
Interested parties please send your updated resume with current and expected salary to jennifer.tsang@manpowergrc.hk or by clicking "Apply Now".
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。