Customer Care Representative (Up to $18K)

僱主資料

Manpower Services (Hong Kong) Limited

公司用戶

ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, ...了解更多

招聘資料
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Our client is a world-class racing club. We are currently looking for Customer Care Representative to join their team.

The Job

You will
· work as a Customer Care Representative to handle incoming communications via different channels, including but not limited to emails, letters or live chat to resolve customers’ feedback and enquiries effectively
· carry out investigation and work closely with relevant parties to respond customers timely
· provide accurate and efficient responses via email, letter, phone calls or live chat to help enhancing customers’ online and offline experience
· assist in UAT, testing different scenarios on digital communication platforms
· perform administrative duties including database maintenance, reports preparation and other ad hoc tasks assigned
· work independently and collaboratively to resolve customer concerns in a professional yet empathetic manner
· rotate job duties across different functions within the team to cope with operation needs
· work on shift including weekends and public holidays 

 

About You 

You should have
· tertiary education or above, fresh graduate also welcome
· at least 2 years working experience in customer service field, exposure to correspondence handling would be an advantage
· experience in administering chatbot or using the live chat platform
· passion about new technology and must be tech-savvy
· interest in interacting with people at all levels
· ability to multi-task; self-motivated, agile and flexible to adapt in fast paced environment
· excellent interpersonal, communication and problem solving skills
· ability to stay calm when customers are stressed or upset
· excellent command of both written and spoken Chinese and English, good command of Mandarin would definitely be an asset
· excellent typing skills; preferably a typing speed of minimum 50wpm with 90% accuracy in English, and a speed of minimum 20wpm with 90% accuracy in Chinese is a MUST 

Type of employment: one-year contract 

Application:
Interested parties please send your updated resume with current and expected salary to jennifer.tsang@manpowergrc.hk or by clicking "Apply Now". 

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