e-Commercial Customer Service (Full Time-WFH)

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mizzue

公司用戶

e-Commercial Customer Service (Full Time-WFH) Job Description We are a very fast growing fashion e-commence company. To take our content marketing to the next level, we would like to invite passio...了解更多

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Responsibilities

  • Handle sales and customers enquiries via emails, live-chats and phone call
  • Responsible for the sale activities and customer orders follow up
  • Handle after sales service (complaints, returns, refunds)
  • Prepare and upload inventories and items on different online marketing channels

Requirements

  • Form 5 or above / Fresh graduates are also welcome
  • At least 1 years of customer service experience, ideally in the online retail industry
  • Knowledge / Interest in fashion is a plus
  • Proficiency in written and spoken English and Chinese
  • Good PC knowledge and typing skills 30 wpm
  • Customer-focus, flexible, fast learner, and self-motivated
  • Good interpersonal, communication skills
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independently with little guidance
  • Work on shift is required
  • Immediate available is preferred

Working Hours:

  • 5 days work week (Shift basis)
  • Working time: 9:00am - 6:30pm

Benefits:

  • Medical insurance
  • 12 days annual leave
  • Attractive remuneration 
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