Manager

僱主資料

The Car Spa HK Limited

公司用戶

An upscale car beauty company and will newly open in November 2021 了解更多

招聘資料
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Job Highlights:

1. Handle customer enquiries and complaints
2. Strong communication & presentation skills

Responsibilities:

1. Handle customer enquiries and complaints independently customer touch points, including hotline, social media, email and instant messaging on digital platforms

2. Be customer-centric and handle enquires efficiently in professional manner as to build good customer relations Provide solutions to improve customer experience and satisfaction

3. Collect customer feedbacks and market insights to enhance the customer experience and service benchmark

4. Be-proactive and work cross-functionally with other internal departments to seek for possible win-win solution

5. Create and maintain case log/CS scripts or templates systematically

6. Assist in training and prepare regular monthly CS reports for management review

7. To work on other ad-hoc projects as assigned

Requirement:
1. Pleasant and Outgoing Strong in customer service and problem-solving skills

2. Good communication, presentation and interpersonal skills

3. Independent and willing to work under pressure

4. F.5 or above or equivalent qualification
Foreigners are welcome

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申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。

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