Customer Service Officer
Email:carmenfunmaxhk@gmail.com / jackywong@funmaxhk.com
● Handle telephone support related to customer enquiries and
complaint;
接聽熱線電話,處理顧客的需求及投訴
● Update customers on their order status and manage their
expectation;
為客戶跟進訂單進度及管理客戶要求
● Prepare internal reports;
協助完成內部報表
● Resolve user conflicts and performance issues related to
drivers;
處理顧客投訴,協助顧客及司機解決問題
● Provide
administrative support and assist in ad hoc projects;
協助處理行政及緊急工作
● DSE graduated or above
中六或以上學歷程度
● 1 year relevant
work experience (Fresh Graduates are also welcome)
1 年相關工作經驗 (歡迎應屆畢業生)
● Assertive with excellent interpersonal and communication
skills
良好溝通技巧
● Good team player and responsible
良好團隊精神,有責任感
● Fluent in written and spoken English and Cantonese
流利廣東話及英語書寫及會話
● Proficient in MS
office (Word, Excel, Powerpoint) and Chinese word processing
懂使用MS office以及中文輸入法
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。