Customer Success Executive

Job Duties:

• Help manage customer success and happiness by knowing the company's products inside-out and providing amazing customer service and support
• Be the voice of Prenetics in helping customers with their inquiries, handle their complaints, and maximize their use and value of our products
• At the same time, be the customer's advocate and champion by disseminating customer feedback internally across teams and building a customer-centric culture
• Resolve product/ service problems by clarifying the key issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Coordinate with internal departments and outsourcing partners to prepare for necessary resources to support the customers
• Help identify and implement cross-departmental changes to ensure the highest satisfaction for customers and clients
• Provide assistance in general administrative activities and ad-hoc duties as assigned by supervisor, including marketing and sales activities

Requirements:

• Extremely customer-oriented, someone who can exude high energy, positivity, patience and empathy in all communications with the customer
• Desire to work in a startup environment, with a positive, proactive mindset and minimum need for supervision
• Excellent written and spoken English and Cantonese, proficiency in Mandarin
• A high performer who is willing to meet standard performance targets
• Well-organized, punctual, polite and strong sense of responsibility
• Min. 2 years experience in Customer Service field
• Candidates with limited availability will be considered as Part-time

This post comes with:

• 5-day working week (on shift)
• Working hours: 0930 - 1830 (Mon - Sun, including public holidays)
• Work in a collaborative, energetic team environment