Customer Service Executive - Technical Support

僱主資料

香港寬頻有限公司

公司用戶

香港寬頻集團是具領導地位的綜合電訊及科技方案供應商,總部位於香港,其業務遍及香港、澳門、中國內地、新加坡和馬來西亞。集團透過香港寬頻、香港寬頻企業方案及 JOS三大品牌,為企業及住宅市場提供全方位方案,包括寬頻、數據連接、雲端與數據中心、Wi-Fi 管理、業務延續服務、系統整合、網絡安全、流動通訊、漫遊方案、數碼方案、話音及協作、辦公室用品-綜合為一站式的數碼轉型服務(Transformat...了解更多

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About the role

  • Provide the highest Level of Personalized Customer services and communications
  • Provide technical and network problem resolution to customers by performing a question diagnosis while guiding customers through step-by-step solutions
  • Provide expeditious, timely and courteous handling of all customer questions and requests

About You

  • Diploma/Higher Diploma holder in computer studies or related disciplines
  • Minimum 2 years’ experience in technical support
  • Able to understand new complex technical issues, and to apply technical solutions as well as to troubleshoot problems of internet application
  • 5-day work and shift duty is required on Saturday / Sunday / Public Holiday
  • Proficiency in both spoken and written English and Chinese
  • Fresh graduate will be also considered
  • Candidate with more experience will be considered as Senior Customer Service Executive - Technical Support

What you get in return…  

Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold LIFE-work Priority. Examples of our flexible initiatives:  

  • Flexible and shortened working hours
  • Hybrid Working Mode
  • Half Day Off Friday once a month 
  • Half Day Off on Festival Eve 
  • Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.  
  • Comprehensive medical and life insurance coverage  
  • Upgraded maternity leave and paternity leave  
  • Discounted Talent plan offers including broadband and mobile plans and other promoted products  
  • Education allowance and Examination leave  
  • Year-end discretionary bonus   
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申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。

不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。

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