Customer Service Executive - Technical Support
僱主資料
招聘資料
About the role
- Provide the highest Level of Personalized Customer services and communications
- Provide technical and network problem resolution to customers by performing a question diagnosis while guiding customers through step-by-step solutions
- Provide expeditious, timely and courteous handling of all customer questions and requests
About You
- Diploma/Higher Diploma holder in computer studies or related disciplines
- Minimum 2 years’ experience in technical support
- Able to understand new complex technical issues, and to apply technical solutions as well as to troubleshoot problems of internet application
- 5-day work and shift duty is required on Saturday / Sunday / Public Holiday
- Proficiency in both spoken and written English and Chinese
- Fresh graduate will be also considered
- Candidate with more experience will be considered as Senior Customer Service Executive - Technical Support
What you get in return…
Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold LIFE-work Priority. Examples of our flexible initiatives:
- Flexible and shortened working hours
- Hybrid Working Mode
- Half Day Off Friday once a month
- Half Day Off on Festival Eve
- Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.
- Comprehensive medical and life insurance coverage
- Upgraded maternity leave and paternity leave
- Discounted Talent plan offers including broadband and mobile plans and other promoted products
- Education allowance and Examination leave
- Year-end discretionary bonus
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。