Drew Ameroid (Singapore) PTE. Limited

Principal
Duties and Responsibilities:  

§ Accurate and
timely processing of customer orders while ensuring customer’s expectations are
met and exceeded when possible 

§ Reply directly for acknowledgement and check
for product availability, lead-time, delivery cost  

§ Process customer orders through to delivery locations, issue all relevant documents to move and deliver products on board vessels 

§ Daily communication and follow-up with responsible warehouses - reviewing the day’s delivery plan and potential issues
to ensure on-time delivery of orders 

§ Close partnership with Planning by highlighting potential inventory shortages or demand uptick.  

§ Making calls to shipping agents for vessel ETA/ETD, timely update of system due date to ensure inventory visibility for
allocation purpose. 

§ Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed 

§ Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries.

§ Identify Customer requirements with a general understanding of Drew capabilities as communicated through the Sales and Customer Care Team Leaders 

§ Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics 

§ Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices 

§ Comprehend Drew product lines with a general understanding of product alternatives. Participate in training where offered 

§ Contribute to the documentation of incomplete deliveries or fill rates 

§ Other tasks and projects as may be assigned from time to time 

Required / Desired
Knowledge, Experiences and Skills: 

§ 1 to 3 years’ good relevant customer
service experience 

§ Experience in Marine or Shipping Industry
a plus 

§ Supply Chain discipline a plus 

§ A self-starter and quick learner who
possesses the ability to be effective at addressing issues and interfacing with
both internal and external customers 

§ Ability and high level of comfort working
in a fast paced environment  

§ Highly organized 

§ Ability to multi-task  

§ Articulate with excellent verbal and
written communication skills  

§ English language both verbal and written
required 

§ Multi-lingual a plus, may be required dependent
on regional needs 

§ Microsoft Office skills, JD Edwards skills
desirable or comparable ERP platform experience 

Education/Certifications: 

· Associates degree or equivalent in job experience required; Bachelor’s degree preferred 

Physical Working Environment: 

· Climate controlled office environment and requires the ability to sit for extended
periods of time