SUMMARY OF QUALIFICATIONS
Proven expertise in sales, customer service, and back-office operations.
Multitasking capabilities, underpinned by analytical, organizational and interpersonal skills, high degree of attention to detail, quick learner and excellent team player Microsoft Office, Excel, Word, PowerPoint Fluent in English, Mandarin and Cantonese FRM/CFA LEVEL 1 Candidate
PROFESSIONAL EXPERIENCE
Business Development Coordinator /Artisan Residential Service, May 2020- Dec 2021
>Spearheaded daily operations and strategic business plans, resulting in marked operational efficiency and heightened customer
satisfaction
Led and nurtured a team, instilling a culture of quality and integrity, which translated to an improved retention rate.>Ensured punctual project deliveries, fortifying the company's reputation for reliability and meticulousness.
>Orchestrated collaborations with suppliers and artisans, fostering pivotal partnerships and broadening business prospects.Rolled out novel marketing tactics that amplified company's visibility, catalyzing customer engagement and sales growth. Global Trade and Receivable Finance,Operation Officer/ Hang Seng Bank,Oct 2019-Feb 2020
>Managed receivables finance transactions spanning diverse sections such as invoice, cash, prepayment and ITL.>Overhauled daily operations, emphasizing accuracy and efficiency, and ensured up-to-date documentation.>Kept abreast of regulatory changes, advised customers on pertinent issues, and adeptly handled inquiries.
>Vigilantly monitored transactions, flagged and addressed irregularities, and undertook administrative responsibilities.
Customer Experience Associate/Personal Banker/TD CANADA TRUST, TD BANK GROUP, Feb 2018-Aug2019
Instituted key performance indicators to assess, enhance operational performance while managing financial transactions.
Advised customers on a spectrum of banking solutions, forging stronger relationships and understanding their financial objectives as well as championed customer-centrality, addressed concerns, and recommended operational improvements.
Surpassed branch performance metrics, consistently outperforming targets and fostering team synergy.
Maintained compliance with regulatory guidelines and participated in continuous improvement opportunities.