Customer Service Executive (Call Center)

 << Welcome applicants from Aviation / Hospitality industry! >>  

 Job responsibilities 

• Handle general enquiries, billing enquiries and complaints in a professional manner 
• Cooperate with other team members to resolve customer's request efficiently 
• Promote company products / services 

 

Working location 

• Shatin (nearby City One Town) 

 

Working hours 

• Work shifts between 8am – 8pm (including weekends & public holidays) 
• 42.5 or 48 working hours per week (optional to candidates) 

 

We look for 

• F.5 / DSE or above with minimum 1 year of customer service experience  
• Candidate with less experience will be considered as Customer Service Representative 
• Good spoken English and Cantonese 
• Customer-oriented with passion, patience and caring attitude 
• Good interpersonal and communication skills 

 

We offer you 

• Attractive basic salary with commission & sales incentive 
• Comprehensive training with pay 
• 14-day annual leave 
• Marriage leave 
• Maternity leave 
• Paternity leave 
• Career development opportunities 
• Medical insurance 
• MPF/Provident Fund schemes 
• Staff offer and staff recreation 
• Sponsorship of external study 

 

Application method 

You can also send us your resume (please indicate the position applied) via the following methods. 

Email: career-consumer@pccw.com 

Phone: 2888 7388 

Whatsapp: 6029 4292 

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.