Customer Service Officer
Client : A Leading Global Telecom Corporation in Hong Kong.
1 year contract job, renew every year as standard.
5 day work ( Monday - Friday )
Work location : Shatin ( close to MTR station )
Job Duties
Provide professional services to the customers via phone calls or emails at defined office hours (Monday to Friday)
Manage communication with customers in a friendly, professional & courteous manner.
Register customer requested video conferencing meetings into system and perform daily checking on the meeting schedule and information to ensure meetings to be conducted correctly.
Attend to helpdesk phone calls and call registration into helpdesk
Proactive monitor of the video conferencing meetings and immediately follow up any abnormal events or requests from customer during the meetings.
Resolve customer complaints, establish relationships with customers, learning their preferences.
Candidate Requirement:
Certificate holder or above.
Adequate communication in written & spoken English & Chinese.
Outgoing with good interpersonal and communication skill.
Customer-oriented, good telephone manner & problem solving skill.
Proficient in MS Word, Excel and PowerPoint.
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。