Customer Service Specialist

Responsibilities:

• Handle inbound calls, retrieve voicemails & make follow-up calls to customers
• Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Provide support to management and recommend productivity/service improvements
• Complete customer requests via non-call channels including email and other systems within a designated time frame
• Answer inquiries, resolve & escalate feedback appropriately
• Maintain accurate records on all orders, inquiries & customer feedback cases
• Any other ad hoc projects and job tasks as assigned by the supervisor
• 5.5 work week (Alternative Saturday is required)
  

Requirements:

• Higher Diploma or above in all disciplines 
• Excellent telephone manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• Excellent service attitude and able to follow through on commitments to customers
• Experience in Customer Success/Service is an advantage
• Excellent verbal and written communication skills
• Good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels
• Proficient in computer applications such as MS Office/Excel/Word is required
• Good command of both spoken and written Chinese and English
• Proficient in Cantonese for this position is required
• Immediate available is preferred