CUSTOMER ENGINEER / SENIOR CUSTOMER ENGINEER

Responsibilities 

- Installation, configuration and support of Quantum software/hardware products  

- Respond to support requests from Quantum partners and customers and provide phone, on-site or remote support as required 

- To take ownership of customer issues and ensure support issues are resolved 

- Have a deep understanding of the technology behind our solutions 

- Provide training to customers as and when required 

- To assist in preparing Proof of Concept as and when required  

Requirements 

- Degree/Diploma in Information Technology or equivalent experience; 

- Working knowledge of one or more of the following operating systems
- Linux, Unix, MacOS and/or Microsoft Windows Server 

- Familiar with current storage technology (eg. SAN Storage, iSCSI, fibre channel technology) and network connectivity 

- Knowledge and experience of data backup, archiving and virtualization would be advantageous 

- Analytical thinking and able to troubleshoot independently; 

- A good team player with strong self-motivation; 

- Good communication skills 

- Willingness to learn new technology  

- Experience in IT technical support environments advantageous 

 

Benefits 

- 15 Days annual leave 

- Local Travel Allowance 

- Mobile Phone Allowance 

- Out-Patient Medical Allowance  

- Medical insurance upon confirmation 

 

Qualified candidates are requested to send CV via email with expected salary to: hr-hk@quantum-hongkong.com