中心行政主管 / Centre Administration Supervisor

Responsibilities:

• Managing centre operations and overseeing general administrative tasks.
• Managing the Institute’s course schedule to ensure optimal satisfaction for both candidates and trainers.
• Promoting the Institute's services and products to prospective inquiries.
• Handling customer inquiries and complaints is essential.
• Assisting in maintaining and updating the webpage and membership data.
• Supporting the handling of any other ad hoc tasks.
• Providing professional consultation, such as introducing course details and proposing suitable course packages, to prospective customers.
• Being responsible and accountable for the center's performance and operation.
• Monitoring students’ progress and communicating with customers to retain a clear understanding of their needs, as well as to maintain good customer relationships.
• Managing the center’s class schedule to best satisfy students and teachers.
• Handling walk-in inquiries, calls, and customer follow-ups.
• Maintaining the center’s and classrooms’ appearance and completeness to ensure a smooth working and teaching environment.
• Providing assistance to teachers when needed.
• Supervising and training new staff on course details, administrative procedures, etc.

Requirements:

• Good interpersonal and communication skills.
• Able to multi-task and work independently.
• Responsible, diligent, polite, disciplined, proactive, and good interpersonal relations.
• Associate degree, higher diploma, or above; Bachelor's degree preferred.
• Experience in course training preferred.
• Five years or more of relevant administrative leadership experience.
• Attention to detail, responsibility, good communication and coordination skills.
• Professional vision, leadership ability, communication skills, adaptability, and accountability.
• Experience in sales will be an advantage, preferably in the education industry.
• Able to multi-task and work under pressure.
• Possess a detail-oriented mind with excellent problem-solving skills.
• Good computer literacy with proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Able to communicate effectively in both written and spoken English and Chinese, with fluency in Putonghua being an advantage.

Application Qualifications:

Applicants must possess:

Good reading and writing skills in Cantonese and English; knowledge of Microsoft Office.

Benefits:

12 days of annual leave, bank holidays, medical allowance, discretionary bonus.

Working hours from 10 AM to 7 PM, 5 days a week, 8 hours a day.

5 days’ work week with regular day off on Sunday.

Off on all public holidays.

職責:

管理中心運營和負責一般行政工作。

管理中心的課程安排，以確保候選人和培訓師的最佳滿意度。

向潛在客戶推廣機構的服務和產品。

處理客戶的查詢和投訴是必要的。

協助維護和更新網頁和會員數據。

支援處理其他臨時任務。

為潛在客戶提供專業諮詢，例如介紹課程詳情和建議合適的課程套餐。

負責和承擔中心的表現和運營。

監察學生的進展，並與客戶溝通以保持對他們需求的清晰理解，同時維持良好的客戶關係。

管理中心的課程時間表，以最佳方式滿足學生和教師的需求。

處理現場查詢、電話和客戶跟進。

維護中心和教室的外觀及完整性，以確保順利的工作和教學環境。

在需要時協助教師。

監督和培訓新員工有關課程詳情、行政程序等。

入職要求:

良好的人際關係和溝通技巧。

能同時處理多項任務並獨立工作。

責任感、勤奮、有禮貌、工作有紀律、工作積極、良好的人際關係。

副學士、高級文憑或以上，學士學位優先。

有課程培訓經驗者優先。

五年或以上相關行政領導工作經驗。

做事要細心、有責任感，有良好的溝通及協調能力。

具專業視野、領導能力、溝通能力、應變能力及承擔能力。

有銷售經驗者優先，教育行業優先考慮。

能同時處理多項任務及在壓力下工作。

具備細心的思維和優秀的解決問題能力。

熟悉電腦操作，精通Microsoft Office（Word、Excel、PowerPoint）。

能有效地用英文和中文進行書面和口頭溝通，流利普通話者優先。

申請資格:

申請人須具備:

良好的粵語及英語讀寫；懂得使用Microsoft Office。

待遇:

年假12天，銀行假期，醫療津貼，酌情性花紅。

工作時間為上午10時至下午7時，每週工作5天，每天工作8小時。

週日休息。

所有公共假期放假。