Guest Experience Officer / Receptionist

 Responsibilities 

► Provide excellent and professional customer services at Bank Front Office/Executive Floor. 

► Welcome guests in accordance with company standards and procedures; directing them to company
personnel / places appropriately. 

► Handle email correspondences by customer service mail box to ensure timely response will be
made to customers 

► Building relationship with key stakeholders and guests. 

► Understand clients' needs and provide personalized solutions. 

► Recognize and attend to special attention guests, such as executives and VIPs. 

► Work closely with the Security team to ensure safety and report any suspicious cases. 

► Support meeting room reservation and facilities check in;  

► Update digital screen as per client’s request;  

► Housekeeping of meeting room; ensure them in good conditions and hygiene;  

► Co-ordinate with facilities management team for meeting rooms set up, housekeeping and
maintenance.  

► Other duties as assigned by supervisor. 

  Requirements 

► Secondary educated or above, with at least 1 year relevant experience in banking, property management,
hospitality or customer service. 

► Fresh graduates with some part time customer service / front desk operations experience will be
considered. 

► Proficiency in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word
Processing. 

► Work on roster; Able to work on a 10-11 hours shift in between 07:30am to 08:00pm. 

► Require to work on Saturday based on operational need. 

► Pleasant personality with good presentation, communication and interpersonal skills. 

► Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage.  

Interested parties, please send your detailed resume with expected salary by e-mail to vivian.man@spsglobal.com.

 職責 

► 在銀行前台和行政樓層提供優質、專業的客戶服務 

► 依照公司標準和程序接待客戶，適當地引導至公司負責人員/地點 

► 透過客戶服務郵箱處理電子郵件信件，確保及時回覆客戶 

► 與重要客人建立良好關係 

► 了解客戶需求，提供個人化解決方案 

► 識別並接待特選客戶，例如高級主管和貴賓. 

► 與保安團隊密切合作，確保安全並報告任何可疑案件 

► 支援會議室和設施的預訂服務 

► 依客戶要求更新活動螢幕顯示 

► 確保會議室清潔及處於良好的衛生狀況  

► 與物管團隊協調會議室的設置、管理和維修  

► 主管指派的其他合理職務 

 

要求 

► 中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗 

► 具有一定兼職客服/前台操作經驗的應屆畢業生會被考慮 

► 懂 Microsoft Office（Outlook、Word、Excel 和 PowerPoint）和中文打字  

► 10至11小時輪班制; 能夠在上午七時半至晚上八時之間輪班工作 

► 根據營運需要，需在週六工作。 

► 個性開朗，具有良好的表達、溝通和人際交往能力 

► 流利中英文對話，懂普通話更佳