Branch Greeter

 Responsibilities 

► Warmly greet clients as they enter the bank branch lobby, ensuring they feel welcomed and valued. 

► Provide immediate assistance and answer initial inquiries. 

► Assess client needs and direct them to the appropriate service areas or personnel. 

► Encourage and guide clients to understand and make use of digitalized
banking services (e.g mobile app) 

► Manage guest flow to minimize wait times and enhance the client experience. 

► Assist clients with basic banking queries and services, such as account information and service
offerings. 

► Coordinate with bank staff to ensure clients are promptly attended to. 

► Schedule appointments for clients with banking advisors or specialists as needed. 

► Communicate any special client needs or preferences to the relevant staff members. 

 Requirements 

  ► Secondary educated or above, with at least 1 year relevant experience in banking, property management,
hospitality or customer service. 

► Fresh graduates with some part time customer service / front desk operations experience will be
considered. 

► Possess active listening skill; able to access customer needs  

► Pleasant personality with good presentation, communication and interpersonal skills 

Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a
must.  

Interested parties, please send your detailed resume with expected salary by e-mail to vivian.man@spsglobal.com.

 職責 

► 熱情款待進入銀行分行的客戶，確保他們感到受歡迎和受到重視 

► 提供即時協助並回答初步查詢 

► 評估客戶需求並引導至適當的服務區域或人員 

► 鼓勵和指導客戶瞭解及使用數位化銀行服務（例如:手機應用程式） 

► 管理客人流量以減少等候時間並提升客戶體驗 

► 協助客戶進行基本的銀行查詢和服務，例如帳戶資訊和服務產品 

► 與銀行人員協調，確保客戶能得到及時服務 

► 為客戶安排預約面見銀行相關職員 

► 向相關職員傳達客戶的需求 

 

要求 

► 中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗 

► 具有一定兼職客服/前台操作經驗的應屆畢業生將被考慮 

► 具備積極傾聽的能力，能夠了解客戶需求
 

► 個性開朗，具有良好的表達、溝通和人際交往能力 

► 良好中英文溝通和一般中英文書寫，懂普通話更佳