Customer Officer, Sheung Wan (6-month contract)

Your role

• Handle customer telephone enquiries and provide resolution in daily operations
• Support HKT financial services related follow up activities
• Follow the pre-set procedures and workflows properly, complete the job in a professional manner
• Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
• Discharge duty in a positive attitude so that company image can be safeguarded at all times
• Carry out any ad hoc duties whenever appropriate to meet business needs
• Location: Sheung Wan

To succeed in this role

• HKCEE/ HKDSE or above
• Good command of both written and spoken English and Chinese
• Strong with customer services skills, telephone manner and communication skills
• Knowledge in computer applications e.g., Internet, Microsoft Office
• Customer-oriented, Pro-active, willing to learn, able to work independently
• 5-day work per week
• Shift duty is required for 8:00 - 00:00 (Monday to Sunday)
• Candidates with more experience will be considered as Senior Customer Officer

What We Offer*:

• Annual Leave and Public Holiday
• Birthday leave and other special leave types (Marriage, Court, Exam, Volunteer, Compassionate)
• Life, medical, dental, and family health insurance
• Retirement Scheme: MPF / ORSO
• Staff discounts
• Gratuity*

Contact for Enquiries:

• WhatsApp 6392 5242

*subject to terms and conditions

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at HKTHRTAMassRecruit@pccw.com. 

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.