Assistant Manager, CS Division

 Assistant Manager, CS Division 

  

• Supervise and lead the customer service team to achieve performance goals; 

• Handle escalated customer inquiries and complaints with professionalism; 

• Monitor service quality and ensure compliance with company policies; 

• Train and mentor team members to enhance skills and productivity; 

•Collaborate with other departments to resolve operational issues and improve processes; 

• Prepare and analyze reports to track customer service metrics; 

•Identify opportunities to improve customer satisfaction and implement solutions; 

•Ad-hoc assigned. 

Requirements: 

With educational level post secondary or above 1-2 year experience in Logistics,Supply Chain Management or related area preferred 

  

A good team player with strong communication & interpersonal skills 

  

Mature,well organized and self-motivated 

  

Proficient with MS Office, especially in Excel 

  

**Immediately available or with short notice preferred***  

  

Candidates with less experience may be considered for Senior Supervisor. 

  

Working schedule: 

Monday to Friday 9:00 - 18:00 

Required to work one Saturday shift per month from 09:00 to 13:00. 

Work at Container Terminal 3 Kwai Chung District 

  

If you wish to be considered for this opportunity, please apply now with your full resume andpresent & expected salaries to hr@wilson-logistics.com 

(Personal data collected would be used for recruitment purpose only)