Soundbrenner Limited

About Soundbrenner:

Over 1 billion people have tried learning an instrument and failed. More than 90% of people who start playing music give up in less than a year. Enter Soundbrenner. By combining wearables with great software, Soundbrenner creates a music practice experience that is fun and rewarding, allowing anyone to learn and master any instrument. We make music practice addictive.

To date we shipped over 100,000 wearables and are in music stores in over 40 countries. Our mobile apps are used by over 600,000 musicians every month. We're headquartered in Hong Kong and operate an additional office in Berlin. While we are proud of the progress we made so far, we still consider ourselves to be at the very beginning of what is to come.

Job Summary/PurposesThis is a unique opportunity for a highly motivated individual. As the customer service officer at Soundbrenner, you will be the first interaction point with our customers. You will provide support for product related question and delivery information requests. You will also assist with of our order fulfillment to ensure our customers received their orders in a timely manner.  

Responsibilities

• Handle daily customer inquiries and complaints via calls, emails and social media platforms (including facebook / instagram / weibo / zendesk) regarding per-sales enquiries and after-sales issues;
• Co-ordinate with shipping and logistic partners to arrange for order shipments;. 
• Follow up after-sales service issues include but not limited to delivery, order cancellation and return order arrangement;
• Manage order processing cycle with other departments;
• Support daily operations and office management;
• Prepare reports for managerial use;
• Marketing & Product tasks supporting;
• Any ad hoc duties as assigned;

Requirements:

• Familiar with CS tools like Zendesk;
• Form 5 / DSE graduate or above, degree holder would be an advantage;
• 1 year experience in customer service industry;
• Experience in e-commerce / online store operation is preferred;
• Effective customer handling and problem solving skills;
• Knowledge in computer applications e.g. Internet, MS Office words, Excel, PowerPoint and social media platforms;
• Good telephone manner, customer-orientated, inter-personal skills & serving attitude;
• Customer-oriented, proactive, willing to learn, able to work independently;
• Good command of both written and spoken English and Chinese and Mandarin;
• Speedy and accurate English & Chinese typing skills;
• Fresh graduates will be considered and provided with professional training;
• Immediate availably is highly preferred.

What we’re looking for:

• Attention to details
• Well organized
• Tech-savvy
• Team player with strong sense of responsibilities
• Work independently
• Enjoy solving problems

We offer attractive remuneration in commensurate with qualifications and experience. Interested parties please send your detailed curriculum vitae together with current and expected salary to jonathan@soundbrenner.com.