Customer Care Consultant / Representative
僱主資料
Zurich Services (Hong Kong) Limited
公司用戶
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty...了解更多
招聘資料
此招聘已經結束，按此搜尋相關職位。
Job Responsibilities:
- Handle enquiries (hotline, counter, writtencorrespondence) from external customers, direct sales force agents,intermediaries, brokers and other business partners in a high quality servicestandard
- Provide good customer services to clients
- Handle customer complaint and provide "options &solutions" to settle the case with customer satisfactory
- Support the reception counter operation
- Log and report the enquiries data timely and accurately
- Assist to prepare the service data report for managementreview regularly
Job Requirements:
- Minimum 1 year working experience in Customer Service,preferably in call-centre environment
- Qualification in IIQE Paper I, II, III & V ispreferable
- Experience in call centre operation workflow andprocedures
- Good communication and interpersonal skills
- Good command in spoken and written English and Chinese Proficiency in MicrosoftOffices, e.g. Word, Excel, PowerPoint, etc.
- Interested parties please submit your application HERE
提防求職陷阱
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。