Customer Care Consultant / Representative
Employer Info
Zurich Services (Hong Kong) Limited
Company User
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty...Know more
650Person(s)
Job Info
Job Responsibilities:
- Handle enquiries (hotline, counter, writtencorrespondence) from external customers, direct sales force agents,intermediaries, brokers and other business partners in a high quality servicestandard
- Provide good customer services to clients
- Handle customer complaint and provide "options &solutions" to settle the case with customer satisfactory
- Support the reception counter operation
- Log and report the enquiries data timely and accurately
- Assist to prepare the service data report for managementreview regularly
Job Requirements:
- Minimum 1 year working experience in Customer Service,preferably in call-centre environment
- Qualification in IIQE Paper I, II, III & V ispreferable
- Experience in call centre operation workflow andprocedures
- Good communication and interpersonal skills
- Good command in spoken and written English and Chinese Proficiency in MicrosoftOffices, e.g. Word, Excel, PowerPoint, etc.
- Interested parties please submit your application HERE
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
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