Customer Care Consultant / Representative

Employer Info

Zurich Services (Hong Kong) Limited

Company User

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty...Know more

Job Info
The job posting already ended, click here to search related jobs.

 Job Responsibilities: 

  • Handle enquiries (hotline, counter, writtencorrespondence) from external customers, direct sales force agents,intermediaries, brokers and other business partners in a high quality servicestandard
  • Provide good customer services to clients
  • Handle customer complaint and provide "options &solutions" to settle the case with customer satisfactory
  • Support the reception counter operation
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for managementreview regularly


Job Requirements: 

  • Minimum 1 year working experience in Customer Service,preferably in call-centre environment
  • Qualification in IIQE Paper I, II, III & V ispreferable
  • Experience in call centre operation workflow andprocedures
  • Good communication and interpersonal skills
  • Good command in spoken and written English and Chinese Proficiency in MicrosoftOffices, e.g. Word, Excel, PowerPoint, etc.
  • Interested parties please submit your application HERE 
Beware of Employment Traps

Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.

Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.

Click here to know more about employment traps

Related Information