Customer Care Consultant / Representative

Employer Info

Zurich Services (Hong Kong) Limited

Company User

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty...Know more

Job Info
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 Job Responsibilities: 

  • Handle enquiries (hotline, counter, writtencorrespondence) from external customers, direct sales force agents,intermediaries, brokers and other business partners in a high quality servicestandard
  • Provide good customer services to clients
  • Handle customer complaint and provide "options &solutions" to settle the case with customer satisfactory
  • Support the reception counter operation
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for managementreview regularly

 

Job Requirements: 

  • Minimum 1 year working experience in Customer Service,preferably in call-centre environment
  • Qualification in IIQE Paper I, II, III & V ispreferable
  • Experience in call centre operation workflow andprocedures
  • Good communication and interpersonal skills
  • Good command in spoken and written English and Chinese Proficiency in MicrosoftOffices, e.g. Word, Excel, PowerPoint, etc.
  • Interested parties please submit your application HERE 
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