Customer Service Officer - VIP ( 客户服務 ) Ref : MLC1908039

Ref : MLC1908039  

 Position : Customer Service Officer - VIP ( 客户服務 ) ( 18-25K )

 

Client : A Leading Telecom Corporation in Hong Kong.

 

Job Duties

• Provide professional services to the customers via phone calls or emails at defined office hours (Monday to Friday) 
• Manage communication with customers in a friendly, professional & courteous manner. 
• Register customer requested telepresence meetings into system and perform daily checking on the meeting schedule and information to ensure meetings to be conducted correctly. 
• Perform pre-meeting test for every meeting. 
• Attend to helpdesk phone calls and call registration into helpdesk system. 
• Proactive monitor of the telepresence meetings and immediately follow up any abnormal events or requests from customer during the meetings. 
• Resolve customer complaints, establish relationships with customers, learning their preferences. 
• Perform regular meetings with customer to review the meetings schedule (weekly) and concierge service performance (monthly). 

 

Qualifications

• Certificate holder or above. 
• Adequate communication in written & spoken English & Chinese. 
• Outgoing with good interpersonal and communication skill. 
• Customer-oriented, good telephone manner & problem solving skill. 
• Proficient in MS Word, Excel and PowerPoint. 

 

Remarks :

• 1 year contract job, renew every year as standard. 
• 5 day work ( Monday - Friday ) 
• Work location : Shatin 

Job Types: Full-time, Contract

Salary: $18,000.00 to $25,000.00 /month