Customer Service Officer - VIP ( 客户服務 ) Ref : MLC1908039

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ITSearch

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Ref : MLC1908039  

 Position : Customer Service Officer - VIP ( 客户服務 ) ( 18-25K )

 

Client : A Leading Telecom Corporation in Hong Kong.

 

Job Duties

  • Provide professional services to the customers via phone calls or emails at defined office hours (Monday to Friday) 
  • Manage communication with customers in a friendly, professional & courteous manner. 
  • Register customer requested telepresence meetings into system and perform daily checking on the meeting schedule and information to ensure meetings to be conducted correctly. 
  • Perform pre-meeting test for every meeting. 
  • Attend to helpdesk phone calls and call registration into helpdesk system. 
  • Proactive monitor of the telepresence meetings and immediately follow up any abnormal events or requests from customer during the meetings. 
  • Resolve customer complaints, establish relationships with customers, learning their preferences. 
  • Perform regular meetings with customer to review the meetings schedule (weekly) and concierge service performance (monthly). 

 

Qualifications

  • Certificate holder or above. 
  • Adequate communication in written & spoken English & Chinese. 
  • Outgoing with good interpersonal and communication skill. 
  • Customer-oriented, good telephone manner & problem solving skill. 
  • Proficient in MS Word, Excel and PowerPoint. 

 

Remarks :

  • 1 year contract job, renew every year as standard. 
  • 5 day work ( Monday - Friday ) 
  • Work location : Shatin 

Job Types: Full-time, Contract

Salary: $18,000.00 to $25,000.00 /month 

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