客户服務主任 Guest Services Officer/Guest Relation Officer

工作總結：

• 負責客戶服務和前台運營

工作職責：

• 處理一般查詢（電話/郵件）、登記、入住/退房、預訂、收銀等日常前台工作；
• 處理查詢及投訴；
• 與客户、預訂處理人員和承包商等保持良好的關係；
• 配合客房部處理客房相關問題，包括客房狀況、缺陷客房和維修訂單；
• 上級指派的臨時職責

Job Summary: 

• Responsible for customer service and front office operation

Job Responsibility:

• Handle day-to-day front desk duties such as general enquiry (phone / email), registration, check in / check out, reservation, cashier, etc.;
• Handle enquiry and complaint;
• Maintain good relationship with in-house guests, booking handlers and contractors etc.;
• Cooperate with the housekeeping team for the rooms related issue including rooms status, defect rooms and maintenance orders;
• Ad hoc duties as assigned by the superior