Customer Service Officer (5 days/Shift Duty/Virtual Banking)

 Key Highlight:

• Virtual Banking CS Team
• Experience in Call Center / Banking related is highly preferred

Job Responsibilities:

• Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
• Provide technical support to customers on the function of the mobile banking app.
• Adhere to the bank’s procedures, policy and regulations
• Handle product or service complaint by determining the cause of the issue; selecting and articulating the best solution
• Document necessary case information and offer customized solutions that benefit the customers
• Liaise with internal departments and provide feedback to customers.
• Provide support in administrative work

Job Requirements:

• Form 5 or above education level
• At least 1-2 years of Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Previous working experience in banking customer service centre will be an advantage
• Good understanding of general retail and SME banking products and service as well as having sound knowledge in using Mobile Banking system and bank’s operating system.
• Good command of PC applications including MS Excel, Word and PowerPoint and Chinese word processing
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Shift duty is required (Shift allowance will be provided for overnight shift)
• Immediate available is highly preferred

About Work:

• 5 days work week, Mon-Sun
• Working Location: Kwun Tong / Prince Edward