Call Centre Officer (Govt. Dept./5 days work week/Mid & Overnight Shift)
Epro Telecom Services Limited
公司用戶
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...了解更多
Key Highlight:
• 5 days call centre work in a government department
• Comfortable and friendly working environment
• Paid professional training and Good career prospect
Job Responsibilities:
• To answer enquiries and complains from client departments and the general public in the service centre of Government Department;
• To refer service requests to relevant units for follow-up action;
• To maintain surveillance and handle information of remote imaging and monitoring system;
• To keep the contact lists up-to-date; and• To carry out other duties as directed.
Job Requirements:
• Completion of Form 5, or equivalent; Chinese and English must be passed in public exam;
• At least 1-3 years of working experience in customer service / hotline centre;
• Experience in 1823 hotline is an advantage
• Good telephone manner, customer service and communication skills;
• Fluent in both spoken and written in Chinese and English;
• Be able to use general computer software, including Microsoft Office Applications;
• Word Processing: Chinese (速成/倉頡) with 20/wpm, English with 20/wpm is required;
• Shift duty is required;
• Immediate available is highly preferable.
About Work:
• 5 Days per week (Mid / Overnight Shift)
• Work location: Kowloon Bay
• 7 days x 24 hours shift duty
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。