Call Centre Officer (Govt. Dept./5 days work week/Mid & Overnight Shift)

Employer Info

Epro Telecom Services Limited

Company User

Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more

Job Info
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Key Highlight:

• 5 days call centre work in a government department

• Comfortable and friendly working environment

• Paid professional training and Good career prospect

Job Responsibilities:

• To answer enquiries and complains from client departments and the general public in the service centre of Government Department;

• To refer service requests to relevant units for follow-up action;

• To maintain surveillance and handle information of remote imaging and monitoring system;

• To keep the contact lists up-to-date; and• To carry out other duties as directed.

Job Requirements:

• Completion of Form 5, or equivalent; Chinese and English must be passed in public exam;

• At least 1-3 years of working experience in customer service / hotline centre;

Experience in 1823 hotline is an advantage

• Good telephone manner, customer service and communication skills;

• Fluent in both spoken and written in Chinese and English;

• Be able to use general computer software, including Microsoft Office Applications;

• Word Processing: Chinese (速成/倉頡) with 20/wpm, English with 20/wpm is required;

• Shift duty is required;

• Immediate available is highly preferable.

About Work:

• 5 Days per week (Mid / Overnight Shift)

• Work location: Kowloon Bay

• 7 days x 24 hours shift duty 

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